Refund policy

RETURNS AND EXCHANGES

You can return an item within 14 days of receiving it, no reason needed.

RETURN CONDITIONS

• The item must be in the same condition you received it: unused and in its original packaging.

• Proof of purchase is required (order number or receipt).

• Please contact us first: ok.ceramics2016@gmail.com or +380 93 138 5687 — we will confirm the return and send you instructions. Parcels sent without prior approval will not be accepted.

RETURN SHIPPING

Return shipping costs are paid by the customer. Return address: Muchna St. 32, Lviv, 79014, Ukraine (Nova Poshta, branch No. 14).

NON-RETURNABLE ITEMS

• made-to-order and personalized items (from your photo, with an inscription, etc.);

• gift cards.

DEFECTS OR DAMAGE

Please inspect your order as soon as you receive it. If an item is damaged or you received the wrong item, contact us right away with photos and we will make it right. Small variations in shape, glaze color or texture are a natural feature of handmade work, not a defect.

EXCHANGES

We do not offer exchanges: please return the item and place a new order.

REFUNDS

Once we receive and inspect the item, we will refund your original payment method within 10 business days. Original shipping costs are non-refundable. If more than 15 business days have passed, please contact us.